Screen Share Issue - Users on MAC Safari with M1 chip
Incident
Report for Attend Anywhere - NHS Scotland/NearMe
Resolved
This issue is not replicable on the new call screen. This incident is now closed.
Update
This issue is not replicable on the new call screen. This incident is now closed.
Update
We are continuing to investigate this issue.
Attend Anywhere have identified an issue where during a two-way call, when a user on Mac Safari with M1 chip is sharing their screen, a blank screen tile is displayed to the remote user.
For further information refer to issue 3483 in the Top Known Issues section of the Knowledge Base - https://kb.attendanywhere.com/Content/known-issues/known-issues.htm.
There is currently no workaround for this particular issue and a fix is currently under investigation. We apologise for any inconvenience caused.
Attend Anywhere have identified an issue where during a two-way call, when a user on Mac Safari with M1 chip is sharing their screen, a blank screen tile is displayed to the remote user.
For further information refer to issue 3483 in the Top Known Issues section of the Knowledge Base - https://kb.attendanywhere.com/Content/known-issues/known-issues.htm.
There is currently no workaround for this particular issue and a fix is currently under investigation. We apologise for any inconvenience caused.
Investigating
Attend Anywhere have identified an issue where during a two-way call, when a user on Mac Safari with M1 chip is sharing their screen, a blank screen tile is displayed to the remote user.
For further information refer to issue 3483 in the Top Known Issues section of the Knowledge Base - https://kb.attendanywhere.com/Content/known-issues/known-issues.htm.
There is currently no workaround for this particular issue and a fix is currently under investigation. We apologise for any inconvenience caused.
For further information refer to issue 3483 in the Top Known Issues section of the Knowledge Base - https://kb.attendanywhere.com/Content/known-issues/known-issues.htm.
There is currently no workaround for this particular issue and a fix is currently under investigation. We apologise for any inconvenience caused.
This incident affected: Management Console (Meeting Rooms).